Privacy Policy

How this policy applies

This Policy applies to individuals who access or use the Services or otherwise avail the Professional Services. For the avoidance of doubt, references to “you” across this Policy are to the end user that uses the Platform.

By using the Platform, you consent to the collection, storage, usage, and disclosure of your personal data, as described in and collected by us in accordance with this Policy.

Review and Updates

We regularly review and update our Privacy Policy, and we request you to regularly review this Policy. It is important that the personal data we hold about you is accurate and current. Please let us know if your personal data changes during your relationship with us.

Third-Party Services

The Platform may include links to third-party websites, plug-ins, services, and applications (“Third-Party Services”). Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We neither control nor endorse these third-party services and are not responsible for their privacy statements. The Platform does not control the independent processing of personal data by a Specialist Advocate.

We collect the following types of personal data about you. This includes, but is not limited to:

1. (i)
   Contact Data, such as your email, home address, location, and mobile number.
2. (ii)
   Personal Identifiers and Profile Data, such as your name, username or similar personal identifiers, photographs, and gender.
3. (iii)
   Marketing and Communications Data, such as your address, email address, information posted in service requests, offers, wants, feedback, comments, pictures and discussions in our blog and chat boxes, responses to user surveys and polls, your preferences in receiving marketing communications from us and our third parties, and your communication preferences. We also collect your chat and call records when you communicate with service professionals through the Platform.
4. (iv)
   Technical Data, which includes your IP Address, browser type, internet service provider, details of operating system, access time, page views, device ID, device type, frequency of visiting our website and use of the platform, website and mobile application activity, clicks data and time stamps, locking data and other technology on the devices that you use to access the platform.
5. (v)
   Transaction Data, such as details of the Services or Professional you have availed, a limited portion of your credit or debit card details for tracking transactions that are provided to us by payment processors, and UPI IDs for processing payments.
6. (vi)
   Usage Data, which includes information about how you use the Services and Professional Services, your activity on the Platform, booking history, user clicks, user interests, time spent on the Platform, details about user journey on the mobile application, page viewed, and any information shared by you to us or the specialist advocate in the course of Services and Professional Services offered on the Platform.

We also collect, use, and share aggregated data such as statistical or demographic data for any purpose. Aggregated data could also be derived from your personal data but is not considered personal data under law as it does not directly or indirectly reveal your identity. However, if we process your personal data the same will be processed in accordance with this Policy.

Where we need to collect personal data by law, or under the terms of a contract (such as the Terms), and you fail to provide that data when requested, we may not be able to perform the contract (for example, to provide you with Services and Professional Services). In this case, we may have to cancel or limit your access to the Services and Professional Services.

We use different methods to collect personal data from and about you through:

1. (a)
   Direct interactions. You provide us your personal data when you interact with us. This includes personal data you provide when you:

   1. (i)
      create an account or profile with us;
   2. (ii)
      use our Services or carry out other activities in connection with the Services; or
   3. (iii)
      report a problem with the Platform and/or our Services, give us feedback or contact us.
2. (b)
   Automated technologies or interactions. Each time you visit the Platform or use the Services, we will automatically collect technical data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, web beacons, pixel tags, server logs, and other similar technologies. We may also receive Technical Data about you if you visit other websites or apps that employ our cookies.
3. (c)
   Third parties or publicly available sources. We will receive personal data about you from various third parties:

   1. (i)
      technical data from analytics providers such as Facebook and advertising networks;
   2. (ii)
      identity and profile-related data and contact data from service professionals, publicly available sources, etc.;
   3. (iii)
      personal data about you from our affiliate entities.

We only use your personal data within the confines of the law. Most commonly, we will use your personal data where we need to provide you with Services, enable you to use Professional Services, or where we need to comply with legal obligations. We use your personal data for the following purposes:

1. (i)
   to verify your identity to register you as a user, and create your user account with us on the Platform;
2. (ii)
   to provide the Services to you;
3. (iii)
   to enable the provision of Professional Services to you;
4. (iv)
   to monitor trends and personalize your experience;
5. (v)
   to improve the functionality of our Services based on the information and feedback we receive from you;
6. (vi)
   to improve customer service to effectively respond to your Service requests and support needs;
7. (vii)
   to track transactions and process payments;
8. (viii)
   to send periodic notifications to manage our relationship with you including to notify you of changes to the Services, send you information and updates pertaining to the Services you have availed, and to receive occasional company news and updates related to us or the Services;
9. (ix)
   to assist with the facilitation of the Professional Services offered to you, including to send you information and updates about the Professional Services you have availed;
10. (x)
    to market and advertise the Services to you;
11. (xi)
    to comply with legal obligations;
12. (xii)
    to administer and protect our business and the Services, including for troubleshooting, data analysis, system testing, and performing internal operations;
13. (xiii)
    to improve our business and delivery models;
14. (xiv)
    to perform our obligations that arise out of the arrangement we are about to enter or have entered with you;
15. (xv)
    to enforce our Terms; and
16. (xvi)
    to respond to court orders, establish or exercise our legal rights, or defend ourselves against legal claims.

Cookies are small files that a site or its service provider transfers to your device’s hard drive through your web browser (if you permit it to) that enables the sites or service providers’ systems to recognize your browser and capture and remember certain information.

We use cookies to help us distinguish you from other users of the Platform, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer you a seamless user experience. We may contact third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

Additionally, you may encounter cookies or other similar devices on certain pages of the Platform that are placed by third parties. We do not control the use of cookies by third parties. If you send us personal correspondence, such as emails, or if other users or third parties send us correspondence about your activities or postings on the Platform, we may collect such information within a file specific to you.

Notwithstanding anything contained in the Terms, you may delete your account as well as your personal data stored with FracGC by sending an email to contact@fracgc.in. FracGC may take up to 90 days to process your request. Once your account is deleted, you will lose access to all Services. For avoidance of doubt, it is hereby clarifying that all data with respect to transactions performed by you on the platform will be retained in accordance with the applicable law.

We comply with applicable law in respect of storage and transfers of personal data. As a part of your use of the Services, the information and personal data you provide to us may be transferred to and stored in countries other than the country you are based in. This may happen if any of our servers are from time to time located in a country other than the one you are based, or one our vendors, partners, or service providers is located in a country other than the one you are based in.

By submitting your information and personal data to us, you agreed to transfer, storage, and processing of such information and personal data in the manner described above.

We implement appropriate security measures and privacy-protective features on our Platform including physical security measures to protect your personal data from unauthorized access and disclosure, and follow standards prescribed by applicable law.

You agree and acknowledge that your personal data will continue to be stored and retained by us for as long as necessary to fulfil our stated purpose(s) and for a reasonable period after the termination of your account on the Platform or access to the services to comply with our legal rights and obligations.

In some circumstances, we may aggregate your personal data and anonymize it for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

FracGC may revise this Policy from time to time to reflect changes in its practices, the Services, or Applicable Law. The “Last Updated” date at the top of this Policy indicates when it was last revised. Where a revision is material, FracGC shall provide notice of such revision through the Website, the Platform, or by electronic mail, prior to the revised Policy taking effect.

Your continued access to or use of the Platform following the effective date of any revision constitutes your acceptance of the revised Policy. You are encouraged to review this Policy periodically.